Effective Date: June 3, 2025

Noble Care Support is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, health records legislation in relevant states and territories.

Our Commitment to Privacy

We understand the sensitive nature of the information you entrust to us. Our commitment is to:

• Be Transparent: Clearly explain how we handle your information.
• Respect Your Choices: Empower you to make informed decisions about your privacy.
• Maintain Security: Implement robust measures to protect your data from unauthorized access or misuse.
• Comply with Laws: Adhere strictly to all relevant privacy legislation.

What Information Do We Collect?

We collect information necessary to provide you with high-quality, personalized care services. This may include:

• Personal Information: Your name, contact details (address, phone number, email), date of birth, gender, emergency contacts, and next of kin.
• Health Information (Sensitive Information): Medical history, diagnoses, medications, care plans, health assessments, treatment records, and other health-related information relevant to your care.
• Financial Information: Billing details, payment information, and funding arrangements (e.g., NDIS, private insurance).
• Other Information: Information about your preferences, lifestyle, and any other details you choose to share to help us provide tailored support.

We primarily collect information directly from you or your authorized representative. We may also collect information from your healthcare providers (e.g., doctors, specialists) with your consent, or as required or permitted by law.

How Do We Use Your Information?

We use your information for the following primary purposes:

• Providing Care and Services: To assess your needs, develop and implement your individualized care plan, deliver high-level care services (such as PEG tube feeding, tracheostomy care, wound care, medication administration), and coordinate your care with other healthcare professionals.
• Administration and Operations: For internal record-keeping, billing and payment processing, quality improvement, staff training, risk management, and to comply with legal and regulatory obligations.
• Communication: To communicate with you, your authorized representatives, and other involved parties regarding your care, appointments, and other relevant matters.
• Service Improvement: To analyze and improve the quality, effectiveness, and safety of our services.
• Legal and Regulatory Compliance: To meet our obligations under relevant laws, including health and safety regulations, and to respond to lawful requests from government agencies.

When Do We Disclose Your Information?

We will only disclose your information in limited circumstances and with your consent, or where required or permitted by law. This may include disclosure to:

• Your Authorized Representatives: Family members, guardians, or other individuals you have designated to be involved in your care.
• Other Healthcare Providers: Doctors, specialists, hospitals, allied health professionals, or pharmacies involved in your treatment and care coordination, to ensure continuity and quality of care.
• Funding Bodies: Such as the National Disability Insurance Agency (NDIA) or private health insurers, for billing and funding purposes.
• Third-Party Service Providers: Who assist us in delivering our services (e.g., IT support, administrative services), provided they are bound by strict confidentiality agreements.
• Emergency Situations: Where there is a serious threat to your life, health, or safety, or that of another person.
• As Required or Permitted by Law: For example, to report communicable diseases, respond to subpoenas, or comply with mandatory reporting obligations.

We will never sell or rent your personal or health information to third parties for marketing purposes.

Data Security

Noble Care Support employs a range of physical, technical, and administrative safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records.
• Access controls to limit who can view your information.
• Encryption for electronic data where appropriate.
• Staff training on privacy and data security protocols.
• Regular reviews of our security practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Accessing and Correcting Your Information

You have the right to request access to the personal and health information we hold about you. You also have the right to request corrections to any information that you believe is inaccurate, incomplete, or out-of-date.

To request access or a correction, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may charge a reasonable fee for providing access, particularly if extensive searching is required.

Complaints

If you have concerns about how we have handled your privacy, please contact our Privacy Officer in the first instance. We take all complaints seriously and will investigate them promptly and thoroughly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review it periodically.

Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer 

Noble Care Support
tel: 0413573088
support@noblecaresupport.com.au

Thank you for trusting Noble Care Support with your care. We are dedicated to maintaining your privacy and providing you with the highest standard of service.